Shipping Policy

Our goal is simple: get you what you ordered, and tell you the truth about when it will arrive.

Where your order ships from

Supplies Are Limited works with a small group of vetted U.S. suppliers, each of whom warehouses and ships their own products. We don't hold inventory ourselves. That's how we're able to carry equipment across power, water, shelter, cooking and first aid without marking everything up to pay for a warehouse.

One practical consequence worth knowing: if you order several items, they may arrive in separate packages, on different days, by different carriers. Each shipment gets its own tracking number. Nothing has gone wrong — that's simply how it works.

Shipping rates

Shipping is calculated at checkout and varies by item, because each supplier sets its own rate. Some items ship free. Others carry a flat rate. You will always see the exact amount before you pay, and we never add charges afterward.

Order processing and delivery

Most orders are processed within 1–3 business days. Delivery usually takes a further 3–7 business days, depending on the supplier and where you live. Large or heavy items such as power stations and solar panels can take longer. Pre-order items ship on the date shown on their product page.

If something you ordered turns out to be unavailable, we will contact you directly and you can wait for it or cancel for a full refund. We would rather tell you than leave you wondering.

Tracking

A tracking number is emailed to you as soon as the carrier provides one. If you haven't received tracking within five business days of placing your order, email us — something has gone wrong and we want to know about it.

Where we ship

We ship within the United States. A small number of items ship only to the contiguous 48 states; if that applies to anything in your cart, you'll see it at checkout before you pay.

Lost, stolen, or damaged shipments

If tracking shows your order was delivered and you don't have it, we can't be held responsible for the package — but tell us anyway. We will help you open a claim with the carrier and we will stay with it until it's resolved. If something arrives damaged, send us a photograph within seven days of delivery and we'll make it right.